Shipping & Exchange Policy
Fast delivery of three piece sets all over Bangladesh, cash on delivery and an easy 3-day size exchange.
Delivery inside Dhaka
Delivery outside Dhaka
Delivery charge, Dhaka / outside
Size exchange window
Last updated: September 25, 2026
This page explains how Nokshipolli delivers your order, what delivery costs, and how our exchange and refund process works.
Delivery areas and delivery time
Nokshipolli delivers three piece sets and all other products to every district of Bangladesh through trusted courier partners. After you place an order, our team calls you to confirm it, and the parcel is handed to the courier the same or next working day.
| Delivery area | Estimated time |
|---|---|
| Inside Dhaka city | 1–3 working days |
| Outside Dhaka (all districts) | 3–5 working days |
Delivery can take longer during Eid, public holidays, heavy rain or courier disruptions. We will keep you updated by phone or WhatsApp if your parcel is delayed.
Delivery charges
| Delivery area | Charge |
|---|---|
| Inside Dhaka | ৳80 |
| Outside Dhaka | ৳130 |
The delivery charge is shown at checkout before you confirm your order, so there are no hidden costs. You choose the delivery area on the checkout page.
Cash on delivery and checking your parcel
Cash on delivery is available all over Bangladesh. You pay the product price plus the delivery charge to the delivery person when the parcel arrives.
- Please check the product in front of the delivery person before paying.
- If the product is wrong, damaged or not as described, you can return it to the delivery person right away and pay only the delivery charge.
- Keep your phone reachable on the delivery day so the courier can contact you.
Exchange policy
We want every three piece to fit you well. If the size does not fit, you can request an exchange within 3 days of receiving your order.
- The product must be unused, unwashed and in its original packaging with all tags attached.
- Exchange is available for a different size or colour of the same product, or another product of equal or higher price (you pay the difference).
- For a size exchange, the customer pays the delivery charge both ways. If we sent a wrong or faulty item, we cover all delivery charges.
Not sure about your size? Check our size guide before ordering.
Refunds
If an exchange is not possible, for example when the product is out of stock, we refund the product price to your bKash, Nagad or bank account within 7 working days after we receive the returned item. Delivery charges are not refundable unless the mistake was ours.
How to request an exchange
- Contact us within 3 days of delivery from the contact page or on WhatsApp.
- Share your order number, the product name and a clear photo of the item.
- Our team confirms the exchange and arranges pickup or tells you where to send the parcel.
- Once we receive and check the item, we send the replacement or process your refund.
Items that cannot be exchanged
- Products that have been worn, washed, altered or stitched after delivery.
- Products without original tags or packaging.
- Items bought on clearance or marked as final sale.
- Requests made more than 3 days after delivery.
Read the full terms and conditions for more details, or visit our FAQ.
Still have a question?
Our team replies every day from 10 AM to 10 PM. Message us or browse our frequently asked questions.